Still no results yet.
I love my practice, I do. I love my doctor. He’s a bit gruff with bedside manner and a lil spacey when it comes to technology, but the man knows his shit, and is practically a pioneer for women’s reproductive health in the Boston region.
However, the admin staff at our practice sucks.
Backstory: Dr. Gross wanted Larry to have an SA done, but took his sweet ass time calling in the order. So, just to be safe, we had Larry’s PCP, Dr. D., write him up an SA in our practice’s system. Dr. G. then called the fertility clinic at MGH directly, and had it put directly in their system. So, theoretically, there’s still an SA lab order floating around in the computers at our practice.
Larry’s SA was Tuesday. They have to act fast, b/c well, it’s not like the sample’s going to keep overnight, right? So theoretically, we should have heard by yesterday. When we didn’t hear anything by 4pm, Larry called our practice. The admin who answered the phone said there was a message in for Dr. G. to call us back once the results came in.
I explained to Larry that Dr. G had told me to call and ask for him directly, and that he would call the fertility clinic and have it faxed directly to him and then call us. What usually happens is that the results are faxed to our practice’s Medical Records office, which takes upwards of 2 weeks to spit it back out to the doctors. Lame, right?
So Larry called back yesterday, and asked to speak with Dr. G directly. The überbitchy receptionist said there was already a message in and basically to stop calling.
Cut to this morning. Dr. D. (Larry’s PCP) calls him back and says “I don’t even know where you had your SA done; the lab order is still sitting here unfilled in the system.” Um, thanks for calling us, but the message was to have Dr. G. call us back.
Cue: *facepalm*
Larry called the practice and spoke to a much more helpful woman, E. She apologizes for the mixed-up message and assures us that Dr. G will call us this afternoon, as he’s in surgery this morning. She calls back a few minutes later and says that the fertility clinic hasn’t completed the results yet (why is this taking so long??) but will fax them over directly to Dr. G this morning once completed. E also said that Dr. G. might be in surgery this afternoon, so we might have to wait until Monday to get the results.
Are you kidding me? There’s no way in hell I’m waiting through the weekend for the results of a goddamned SA! Now, I know I’m Larry’s wife, and there are perks to it, but when it comes to medical records and test results, that whole HIPAA thing gets in the way, so Larry has to be the one to call, since it was his test. B/c if I could call, I would flip a shit on them right now.
EDIT: Results are in. Doc is still in surgery, could be all day. Will try to call us today, otherwise first thing Monday morning.
